Frequently Asked Questions
Got a Question?
Here are some frequently asked ones
No, only at TVS dealerships where Orbiter is retailed (special setup + trained technicians).
Yes, replacements and labour charges added to service invoice.
Yes, First 4 services
are free of cost excluding parts and consumables.
After 1 month from
purchase or 1,000 km, whichever is earlier. Following services at 4,000 km or 4-month
intervals.
-
- Download & install the TVS SmartXonnect App and launch it.
- Tap "Onboard TVS Vehicle or Accessory" card.
- Tap "Onboard a TVS Vehicle".
- Enter the TVS registered mobile number (from invoice copy).
- Click "Continue" — OTP will be sent.
- Enter OTP — bike card with vehicle details appears.
- Tap the bike card and the "Continue" button activates.
- You are redirected to the homepage — vehicle successfully onboarded.
No, batteries are non-removable and tampering nullifies warranty.
Charger has inbuilt voltage fluctuation protection. Use factory-provided charging cable.
No, smart protection system prevents bulging and monitors battery health.
No, batteries are non-removable. Tampering nullifies warranty.
The carry-along charger has inbuilt voltage fluctuation protection. Always use TVS-recommended chargers.
Lithium-ion with NMC.
Designed to match/exceed the scooter's lifetime. 20–30% battery attenuation expected around 60,000–70,000 km.
Protected by
aluminium casing; BMS regulates temperature. Complies with latest Government
norms.
Battery discharges ~2% in 10 days with key-off. Charge once every 15 days.
V2 (3.1 kWh): 158 km; V1 (1.8 kWh): 86 km (Eco Mode, solo rider, standard test conditions).
Yes. Orbiter has the
lowest discharge rate in category — ~2% for 10 days. Leave with at least 50%
charge for best results.
The advanced DTE
(Distance to Empty) system predicts range accurately. Recharge at any charging
station shown on the app or use the plug-and-play portable charger at any 15 A
domestic socket.
IDC certified range — V2: 158 km. Actual range may
vary based on riding style, road conditions, and load.
No, only use TVS-provided chargers. Third-party chargers will result in warranty loss.
No, included in the total vehicle cost.
Only fan noise from the 650 W off-board charger. No other noise.
No, the smart battery
management system prevents overcharging. Still advisable to unplug once fully
charged.
The cluster shows 100% and switches off after a delay. The app also shows live status as 100%.
Less than a night lamp — nominal.
No, the 650 W charger works on a standard 15 A household socket without a separate line or meter.
A 650 W plug-and-play
portable charger that works with any standard 5 A /15 A domestic socket.
No, currently TVS
Orbiter does not support fast charging.
Approx. NPR 23 for
V2 (3.1 units)
-
- TVS Orbiter 3.1 kWh: ~4 hours 10 mins (0–80%) with 650 W charger.
Yes, provided they have the necessary vehicle and mobile app connectivity information.
Your connected experience will not be hampered. Contact your nearest TVS EV Service Centre to change your registered mobile number.
Download the mobile
app by scanning the QR code in the user manual or from the website links
Yes, you will receive
an anti-theft alert notification on your smartphone (depending on network
status) if your TVS Orbiter is dragged while locked. Live Vehicle Tracking is
also available via the TVS SmartXonnect app.
The Orbiter is
designed to optimize operating temperatures for safety, which may result in a
slight change of performance along with an alert notification on the dashboard.
5-year/60000 KM (Whichever occurs earlier) warranty* covering the battery and motor. 2 Yr/30000 km doe the vehicle. Damage due to poor maintenance, external factors and negligent use is not covered.
The TVS Orbiter has a gradeability of 7 degrees with up to 150 kg payload.
An energy-efficient low-noise BLDC hub motor with 2.5 kW peak power, tested in the harshest weather and road conditions.
- Do not hold brakes while riding — it reduces brake life and consumes extra energy.
- Rapid acceleration and high speeds use up the battery faster.
- Maintain recommended tyre pressure and check periodically (refer to owner's manual).
TVS Orbiter 3.1 kWh has a top speed of 68 kmph.
Yes, your TVS Orbiter can be washed at a regular water washing station. However, do not direct the water stream at areas like the charging port, the bag hook area or underneath the seat regularly. We recommend washing to be done at the authorised workshop only.
TVS Orbiter V2 is available in 4 fresh colour options: Neon Sunburst, Martian Copper, Cosmic Titanium.
TVS Orbiter Scooter has 1 variants –TVS Orbiter V2 (3.1 kWh).
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